Frequently Asked Questions

No. This is a private service and is not covered by OHIP or extended health benefits at this time. However, many clients find the guidance they receive saves them time, stress, and unnecessary appointments by helping them make clearer, more informed decisions.

 No. You do not need a referral. You can book directly with us at any time — whether you’ve just been diagnosed or you’re already in treatment and need support. 

 Absolutely, and it's encouraged. We work alongside your existing healthcare team. Our role is to help you better understand your care, explore additional support options, and make informed choices that align with your needs. 

 Yes. Most of our sessions are virtual. We offer secure online consultations across Ontario. You can meet with us from the comfort of your home. 

We support individuals with chronic, complex, or newly diagnosed health conditions who are feeling overwhelmed, unsure where to turn, or struggling to get clear answers. This includes autoimmune diseases, hormonal imbalances, thyroid disorders, neurological conditions, digestive issues, mental health challenges, and more.

We help you make sense of your diagnosis, explore both conventional and traditional care options, and create a realistic plan so you can take confident steps forward in managing your health.

 We offer different service options, including free intro calls, individual consultations, and personalized navigation plans. Full pricing is available when you book, and we’ll always be transparent about costs upfront. We help you make sense of your diagnosis, explore both conventional and traditional care options, and create a realistic plan so you can take confident steps forward in managing your health.

It starts with a conversation. We begin by meeting one-on-one — either in person or online — to talk about your diagnosis, your current challenges, and your health goals. From there, we help you understand your condition in plain language, explore your treatment and support options (both public and private), and create a personalized plan that fits your life.

You’ll receive ongoing support, referrals when appropriate, and compassionate guidance as you navigate next steps. There’s no referral required, no contract to sign and no commitment to a plan.  All sessions are tailored to meet you exactly where you are

Education is a big part of what we offer — but we’re much more than that. At The Healthcare System Navigation Services, we don’t just explain a diagnosis — we help you understand it in the context of your life. We guide you through the healthcare system, explore options that your doctor may not have time to discuss, and help you take meaningful action.

Think of us as your health translator, advocate, and navigator — someone in your corner helping you make informed, empowered decisions every step of the way.